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Last updated: September 13, 2026

Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and CoachesVault (“CoachesVault,” “we,” “us,” or “our”) governing your access to and use of the CoachesVault platform, website, and all related services (collectively, the “Platform”). By creating an account, clicking “I Agree,” or otherwise accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately stop using the Platform.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to create a coach account or an athlete account on your own behalf. Athletes between the ages of 13 and 17 (“minors”) may only use the Platform with the express written consent of a parent or legal guardian. By registering a minor, the parent or guardian: (a) agrees to these Terms on the minor’s behalf; (b) accepts full responsibility for the minor’s use of the Platform; and (c) consents to the collection and use of the minor’s information as described in our Privacy Policy.

The Platform is strictly not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has registered, notify us at privacy@coachesvault.io.

3. Coaches Are Independent Contractors

Coaches who use the Platform are independent contractors and are not employees, agents, partners, or representatives of CoachesVault. CoachesVault does not:

Athletes bear sole responsibility for evaluating a coach’s suitability before booking. CoachesVault expressly disclaims any liability for the acts, omissions, qualifications, or conduct of any coach.

Coaches are solely responsible for: (a) the accuracy of their profile; (b) delivering services as described; (c) maintaining required licenses or certifications; (d) carrying adequate liability insurance; and (e) fulfilling all applicable tax obligations.

4. Physical Activity & Health Disclaimer

IMPORTANT: The Platform facilitates bookings for physical training and athletic coaching, which carry inherent risks of physical injury, illness, disability, or death. Nothing on the Platform constitutes medical advice. Consult a qualified physician before beginning any training program, especially if you have any pre-existing health condition.

CoachesVault is a booking technology platform only. We are not a fitness organization, personal training company, or healthcare provider.

5. Assumption of Risk & Release

By booking and attending any coaching session through the Platform, you voluntarily assume all risks associated with physical training and athletic activity, including but not limited to: muscle strains, sprains, fractures, joint injuries, cardiovascular events, heat-related illness, and other physical harm.

To the fullest extent permitted by applicable law, you release, waive, and forever discharge CoachesVault and its officers, directors, employees, contractors, and agents from any and all claims, demands, damages, losses, and liabilities arising out of or in connection with any coaching session or physical activity facilitated through the Platform.

6. Payments, Fees & Refunds

All payments are processed by Stripe, Inc. By using payment features, you also agree to Stripe’s Terms of Service. CoachesVault does not store full card numbers.

Any fees that apply to a coach’s account — including subscription, processing, or platform fees — are set out in the service agreement provided to that coach at signup, and are disclosed before the coach begins accepting payments. Fees already charged on a completed transaction are non-refundable once payment is processed.

Cancellation and refund policies are set entirely by individual coaches. CoachesVault does not guarantee refunds and is not a party to any refund dispute between a coach and athlete.

7. Prohibited Conduct

You agree not to: use the Platform unlawfully; impersonate any person; circumvent the Platform’s fee structure; harass, threaten, or harm any user; post false or misleading content; attempt unauthorized access to the Platform; scrape or harvest user data; or upload malicious code. Violations may result in immediate account termination and civil or criminal liability.

8. Intellectual Property

All content, design, software, trademarks, and materials on the Platform belong to CoachesVault or its licensors. You may not copy, reproduce, distribute, or exploit any part of the Platform without express written consent.

By submitting content (e.g., coach bio, photos), you grant CoachesVault a non-exclusive, royalty-free, worldwide license to use and display that content in connection with operating and marketing the Platform.

9. Indemnification

You agree to defend, indemnify, and hold harmless CoachesVault and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) any coaching services you provide or receive; or (d) any bodily injury or property damage caused by you.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED/ERROR-FREE SERVICE. COACHESVAULT DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF ANY COACH PROFILE OR CONTENT ON THE PLATFORM.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHESVAULT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. COACHESVAULT’S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) FEES PAID BY YOU IN THE PRIOR 12 MONTHS; OR (B) $100.00 USD.

12. Dispute Resolution & Arbitration

Any dispute arising from these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Before filing, parties must first attempt informal resolution by contacting legal@coachesvault.io. Small claims court remains available to either party for qualifying claims.

13. Class Action Waiver

YOU AND COACHESVAULT EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable, the arbitration provision shall be void.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. For disputes not subject to arbitration, you consent to exclusive jurisdiction in the state and federal courts of Delaware.

15. Termination & Survival

CoachesVault may suspend or terminate your account at any time for violations of these Terms. Sections 5, 8, 9, 10, 11, 12, and 13 survive termination. You may close your account at any time by contacting support@coachesvault.io.

16. Force Majeure

CoachesVault is not liable for delays or failures resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, governmental actions, power outages, or internet disruptions.

17. SMS & Messaging Terms

CoachesVault operates a transactional SMS program (the “CoachesVault Booking Notifications” program). Athletes, parents or guardians, and coaches may opt in to receive text messages at coachesvault.io/opt-in or by providing a mobile number in the Platform.

By opting in, you agree to receive transactional text messages — booking confirmations, schedule reminders, coach updates, and booking support — at the mobile number you provide. Message frequency varies based on your booking activity. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

Reply STOP to any message to unsubscribe; you will receive a single confirmation and no further texts. Reply HELP for help, or contact support@coachesvault.io. Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing purposes. See our Privacy Policy for details.

18. Contact

Legal questions: legal@coachesvault.io
Support: support@coachesvault.io